Terms of Service

1. Scope

This website presents the Đô Thị self-service laundromat franchise and collects enquiries from prospective investors. It is not an online shop and processes no payments.

2. Information is indicative

Details of packages, floor areas, machine configurations, timelines and similar are provided for guidance as at the date of publication.

We may change any of it without notice. The binding terms of any particular project are set only in a signed written franchise agreement.

3. Not an offer, and no guarantee of returns

Nothing on this site constitutes an offer, an invitation to invest, or financial advice.

Any figures for cost, payback period or trading performance are indicative estimates drawn from the existing network. Actual results depend on location, rent, operating capability and other factors. Đô Thị gives no promise or guarantee of any level of return.

4. Information you provide

When you submit the enquiry form or give information to the chat assistant, you confirm it is accurate and that you are entitled to provide it.

Do not submit another person's personal data without their permission.

How we handle personal data is set out in the Privacy Policy. We keep contact details only once you have agreed.

4a. The Đô chat assistant on the website and other platforms

The Đô chat assistant runs on the website, Zalo OA, Facebook Messenger and Instagram. When you use it on a platform, that platform's own terms and policies also apply.

The assistant's answers are composed from content approved by Đô Thị, with AI assistance, and are indicative as described in sections 2 and 3. Official information is confirmed by an advisor and set out in the contract.

Before asking for your name, phone number and email, the assistant always asks whether you agree to processing under the Privacy Policy. You may decline and will still be pointed to the hotline.

For complaints, machine problems or refund requests at a store, the assistant refers you to the customer-care hotline 0813 000 247.

5. Intellectual property

All trade marks, logos, images, designs, text and source code on this site belong to Đô Thị or its licensors.

You may not copy, distribute, adapt or use them commercially without our written permission.

6. Third-party links

The site links to Zalo, Facebook, Instagram, TikTok and Google Maps. Those platforms operate under their own terms and policies. We do not control them and are not responsible for their content or their handling of data.

7. Prohibited conduct

• Unauthorised access to the site's admin system or data.
• Submitting false information, spam or malicious code through the forms.
• Automated scraping without permission.
• Using the Đô Thị brand in a way that misrepresents a business relationship.

8. Limitation of liability

The site is provided as is. To the extent permitted by law, Đô Thị is not liable for indirect loss arising from use of, or inability to use, the site, including technical interruptions outside our control.

Nothing here excludes liability that Vietnamese law does not permit to be excluded.

9. Changes to these terms

We may update these terms. Updates take effect when published, with the revision date shown at the top of this page. Continuing to use the site after an update means you accept it.

10. Governing law and contact

These terms are governed by the laws of Vietnam. Disputes will first be addressed through negotiation; failing that, they will be resolved by a competent court in Vietnam.

Contact: Spinning International Joint Stock Company — Unit 3.04, 3rd Floor, Commercial - Service - Office - Officetel Area, 38 Truong Quoc Dung, Phu Nhuan Ward, Ho Chi Minh City, Vietnam. Tax code 0318830316. Email info@spinint.com.vn. Hotline +84 862 222 600.